Business value:
FAQ Agent uses AI to automatically answer common employee questions, reducing workload, improving response speed, and ensuring consistent, high-quality support across all channels.
Key features:
Copilot service for assisting Bank workers
- Instantly resolves standard questions without agent involvement.
- Offers multilingual, conversational assistance for better engagement.
- Automatically escalates tickets to human agents when a question requires personalized attention.
- Utilizes its own knowledge base to interpret results and provide clear feedback.
