Implemented in leading Northern European energy company
Business value:
Improved first-contact resolution rate by 25% and streamlined contact center staffing levels to enhance operational efficiency.
Key features:
Azure-based AI-powered service for assisting customer support teams
- Automatically detects the customer’s language and adapts tone and content accordingly.
- Utilizes a knowledge base to generate accurate and consistent answers.
- Uses Human-in-the-Loop validation to ensure category accuracy.
- Automatically updates CRM records and related entries.
